Orders are generally shipped within 1-8 business days. Please check the timeline mentioned on the relevant product page to get a better idea of when to expect your order.
We do not offer international shipping as of now, but we will be launching it soon. Write to us at email@example.com for wholesale queries.
Yes, you can ship it to another address by entering the appropriate address for the recipient of the package
If you would like to make a change, please email us as soon as possible at firstname.lastname@example.org with the subject of the email as ‘Change in Colour/Size’ and we will try and accommodate these changes if the order has not be processed by then.
As soon as your order is shipped, you will receive an email confirming the same. Please check your spam folder in case you cannot locate the email.
Customer satisfaction is our priority at Smitten on Design. Please write to us immediately at email@example.com attaching a photo and we will be happy to replace the order in case of genuine damage.
We do not offer gift packaging as of now. We will be introducing gifting solutions shortly.
Credit Cards, Debit Cards and Cash on Delivery. However, Cash on Delivery is not available in case of personalised products.
Yes, with certain exceptions such as American Express.
We only offer returns if you receive a damaged or wrong product.
We genuinely hope you don’t have this issue but in the unfortunate event that you do, please drop us a mail with your complaint and attach a picture of the product at firstname.lastname@example.org with the subject line “Replacement and Return” and we will take care of the rest.
All replacements and returns will be considered within 14 days of delivery.
All products returned must be unused and in their original packaging to be eligible for returns or exchanges.
Personalised Products cannot be returned/exchanged.
Orders, once dispatched, are scheduled to arrive within 1-4 business days within India depending on your location.
Once an order has shipped, you will receive an email from us with the tracking information of the logistics company.
Shipping address can only be modified before the order is shipped. We strive to be as flexible as possible; however, we also ship your order promptly to make sure you receive it quickly. In such a scenario, please get in touch with us at the earliest to make the change of address in our records.
Our shipping partner will attempt to deliver the package twice before it is returned to us. Please provide your complete and accurate address including zip code and mobile number to ensure a seamless and fast delivery.
To ship to more than one address, please create separate orders.
Orders within India are delivered in 1-5 business days once dispatched. If your order has not arrived in this time frame, please contact us with your order number at email@example.com.